FAQs 

1. 1.1. How do I change Password1?
2. 1.2. What should I do if I forgot or lost Password1?
3. 1.3. What do I do if Password1 is blocked?
4. 1.4. How do I change the Transaction Limit?
5. 1.5. Can I change the time-out settings in Internet Banking?
6. 1.6. How do I check if a transfer was made?
7. 1.7. How do I view account details from two or three months before?
8. 1.8. What if the phone number recorded by the bank is not the correct one or I didn’t provide a mobile phone number to the Millennium Bank
9. 1.9. What do I have to do if I don’t receive the SMS authorization code?
10. 1.10. What do I have to do if I mistyped the transaction authorization code?
11. 1.11. For how long is the authorization code valid?
12. 1.12. Can I use the same code for multiple transactions?
13. 1.13. Can I still receive SMS authorization codes on my mobile phone even if I’m travelling abroad?
14. 1.14. Can I receive SMS authorization codes on my mobile phone even if I’m using an international mobile phone number?
15. 1.15. What do I have to do if my phone is not working properly (the SIM cards is rejected, the SMS service center number is not valid etc) and I am waiting for the SMS authorization code?
16. 1.16. The idle time has been reached and I didn’t receive my SMS with the authorization code. Was the transaction performed?

Internet Banking - Authorization with SMS

1.1. How do I change Password1?

Password 1 can be changed through the Internet Banking application by accessing the Home > User Profile > Password Manager menu option.

1.2. What should I do if I forgot or lost Password1?

Please go to a Millennium Branch to collect an envelope with a new Password1.

At the next login to Internet Banking, the system will enforce the change of the Password1.

1.3. What do I do if Password1 is blocked?

Password 1 is blocked after three consecutive mistypes.

Please call 0801 000 111 (Romtelecom network), *2111 (from Orange and Vodafone networks) or +4021 308 1110 (all networks) and request Internet Banking password unblocking.

1.4. How do I change the Transaction Limit?

The Transaction Limit can be changed from the Internet Banking application by accessing the Home > User Profile > Security Settings menu option.

1.5. Can I change the time-out settings in Internet Banking?

The time-out duration can be changed by accessing the Home > User Profile > Security Settings menu option. Select High, Medium, or Low, or specify the time in minutes (maximum time-out is 15 minutes).

1.6. How do I check if a transfer was made?

You can check this bu accessing the Accounts section. Select the desired account and click the Account details option.

1.7. How do I view account details from two or three months before?

The account history Home > Stamements > List of Transactions. You can see the transactions list for a predefined period of time (las day, last week, last month etc)or for a custom period, by slelecting the Custom menu option and selecting the desired interval. Select the account for which you want to see the history and click Download. A window will be displayed, with the Save and open file options.

You can also view the transactions history for tha last three months for all your accounts opened at Millennium Bank by accessing the Home > Stamements > List of Transactions menu option. A window will be displayed, with the Save and open file options.

1.8. What if the phone number recorded by the bank is not the correct one or I didn’t provide a mobile phone number to the Millennium Bank

Please check the mobile phone number from the bank’s records by accessing the Internet Banking application menu option Home > User Profile > Personal information. If no phone number is displayed or the phone number displayed in the Mobile phone field is no longer valid, please contact any of Millennium Bank’s branches.

1.9. What do I have to do if I don’t receive the SMS authorization code?

If you didn’t receive the transaction authorization code, please request another one. Press Cancel in the page where the authorization code is requested and accept again the transaction by pressing the Accept button.

If you still don’t receive the code on your mobile phone, please check if your phone is in good working condition, if it’s connected to the GSM network and the phone memory has enough free space to receive new SMS messages.

1.10. What do I have to do if I mistyped the transaction authorization code?

After 3 (three) mistypes of the authorization code for the same transaction, the SMS authorization option is locked. In order to unlock the SMS authorization service, please call the Millennium Bank’s Call Center (available 24/7) at 0801 000 111 (Romtelecom network), *2111 (from Orange and Vodafone networks) or +4021 308 1110 (all networks). Millennium Bank’s Call Center service is available 24/7.

1.11. For how long is the authorization code valid?

The code’s validity time is the same as the inactivity time interval you have set in your Home > User profile > Security Settings section.

1.12. Can I use the same code for multiple transactions?

No, you can not. The authorization code is for single use and it can only be used to validate tha transaction it has been requested for.

1.13. Can I still receive SMS authorization codes on my mobile phone even if I’m travelling abroad?

Yes, you can, as long as the roaming service from your mobile network operator is active for your phone number.

1.14. Can I receive SMS authorization codes on my mobile phone even if I’m using an international mobile phone number?

Yes, you can receive messages on the phone numbers of  the operators from the following countries: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.

1.15. What do I have to do if my phone is not working properly (the SIM cards is rejected, the SMS service center number is not valid etc) and I am waiting for the SMS authorization code?

If your mobile phone is not working properly please contact your mobile network service provider.

1.16. The idle time has been reached and I didn’t receive my SMS with the authorization code. Was the transaction performed?

No, the transaction was not performed. Please make sure that your mobile phone is working properly and that you have good GSM coverage and then repeat the transaction.